Email scanlystudio.support@proton.me and a person will answer. Please say which phone you are on and what you were doing when it went wrong. It usually saves a round trip.
Subscriptions are billed by the store you bought in, not by us, so they are cancelled on your phone rather than in the app.
On iPhone: Settings → your name → Subscriptions → Wedding Planner → Cancel Subscription.
On Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions → Wedding Planner → Cancel subscription.
Cancelling stops the next renewal; you keep access until the period you have already paid for runs out.
If you bought the lifetime option, there is nothing to cancel: it is a one-time purchase and it does not renew.
No. Every plan is charged from the start, on iPhone and on Android. The plan screen names the exact price before you confirm — it comes from the store’s own answer for the plan you are looking at.
If you started a free trial before it was discontinued, it runs to its end as agreed: cancel before then and you are not charged. Apple reminds you before the trial converts, and so does the app.
Tap Restore on the plan screen. That asks the store for purchases made with the account currently signed in on the device — your Apple Account on iPhone, your Google Account on Android — so if you bought it on a different one, sign into that one first. If Restore still finds nothing, email us with the receipt the store sent you and we will sort it out.
Refunds go through the store that took the payment, not through us.
On iPhone: request one at reportaproblem.apple.com using the Apple Account you bought with. We cannot issue a refund on Apple’s behalf.
On Android: Google Play → your profile picture → Payments and subscriptions → Budget & order history, then ask for a refund on the order. Google decides requests made in the first 48 hours; after that, email us and we will look at it.
Either way, tell us what went wrong anyway: it is how the app gets better.
In the app: Settings → Reminders. Or in your phone’s own settings — Settings → Wedding Planner → Notifications on iPhone, Settings → Apps → Wedding Planner → Notifications on Android. Turning them off does not affect anything else in the app.
Your answers are stored on your phone and nowhere else, so deleting the app deletes them. See the privacy policy for the full picture.